Problems with option 0 in B-ACD CME 7.1

[filiberto.aguirre]

Hi,

End user has CME 7.1 with B-ACD configured, options dial-by extension, option 2 and 3 are configured and works fine, but option 0 (dial 0  to be routed to operator) does not work. Eventhough the pilot and extension number are configured all the times the call is routed to extensión 112.

I don not know why... I need to know the reason of this issue. or if there is something wrong with config.

I attach the config file, I hope any of you can give any suggestion.

regards.

[paolo bevilacqua]

Option 0 is always routed to the highest numbered aa-hunt.

This behavoir cannot be changed.

[filiberto.aguirre]

Hi Paolo,

I associated option 0 with highest aa-hunt, but the call is not routed to extension I set (101).

the call is sent to extension 112.

service queue flash:app-b-acd-3.0.0.2.tcl

  param aa-hunt3 303

  param queue-len 5

  param aa-hunt4 304

  param queue-manager-debugs 1

  param number-of-hunt-grps 3

  param aa-hunt2 302

ephone-hunt 4 longest-idle

pilot 304

list 101

Regards

[Hythim Ali El Hadad]

you should define two DN for the list in the ephone-hunt

Try doing like this:

list 101 *101

let *101 as a secondry DN for 101 in the ephone-dn , so it'll always ring the needed phone

[Muthurani Lavanya Paneerselvam]

Hi Filiberto

Refer this script for routing the call to the Operator. DTMF option "0" routes the call to the operator.
By default, the  highest aa-huntX group is defined as the operator  one

ACD Script - Call Routing/Queue

Responsible for routing the call to a huntgroup and queue the call when  members of the huntgroup are all busy.

Call-Queue and AA Tcl Scripts in Flash Memory

Router(config)#application

Router(config-app)#service queue flash:app-b-acd-3.0.0.2.tcl

Router(config-app-param)#param number-of-hunt-grps 3

! -- MUST BE SET. Tells the system how many entries are present in the  menu

Router(config-app-param)#param aa-hunt1 6100

! -- Menu option 1 goes to 6100

Router(config-app-param)#param aa-hunt2 6101

! -- Menu option 2 goes to 6101

!-- DTMF option "0" routes the call to the operator. By default, the  highest aa-huntX group is defined as the operator one

Router(config-app-param)#param aa-hunt10 1000

! -- Here I put aa-hunt10 to 1000 where 1000 is the extension of the  operator

Router(config-app-param)#param queue-len 15

Router(config-app-param)#param queue-manager-debugs 1

******* show *************

service queue flash:app-b-acd-3.0.0.2.tcl

param number-of-hunt-grps 3
param aa-hunt1 6100
param aa-hunt2  6101
param aa-hunt10 1000
param queue-len 15
param queue-manager-debugs  1

Pl rate if info is helpful. Thanks.