Program Phone Button

[techbeckk]

Ok, hopefully I am on the correct forum....

We currently have a main helpdesk number that after a few  rings, will ring over on other extentsions.  Since this number is different from the rest of the department, I would like to program a button on my phone/line so when the helpdesk line is called, the button on my phone will light up and display who is calling.  The model of phones I am looking to do this on is the Cisco 7962 and 7942.

Thanks

[Jaime Valencia]

And what do you use???

CUCM?? CME?? version???

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[techbeckk]

Sorry, we are using Cisco Unified CM 7.1.5.

[Jaime Valencia]

You can add another line (if there's room on the phone) as a shared line, or add it as a line group, or use your current line on a line group.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[techbeckk]

So I just programing the button as a new DN?

[Jaime Valencia · Accepted solution]

Yes, if you want to have a new/separate DN for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[techbeckk]

Created a new BLF SD and that was what I was looking for.  Thanks for setting me on the right track.