cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
665
Views
0
Helpful
6
Replies

Program Phone Button

techbeckk
Level 1
Level 1

Ok, hopefully I am on the correct forum....

We currently have a main helpdesk number that after a few  rings, will ring over on other extentsions.  Since this number is different from the rest of the department, I would like to program a button on my phone/line so when the helpdesk line is called, the button on my phone will light up and display who is calling.  The model of phones I am looking to do this on is the Cisco 7962 and 7942.

Thanks

1 Accepted Solution

Accepted Solutions

Yes, if you want to have a new/separate DN for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

And what do you use???

CUCM?? CME?? version???

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Sorry, we are using Cisco Unified CM 7.1.5.

You can add another line (if there's room on the phone) as a shared line, or add it as a line group, or use your current line on a line group.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

So I just programing the button as a new DN?

Yes, if you want to have a new/separate DN for that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Created a new BLF SD and that was what I was looking for.  Thanks for setting me on the right track.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: