05-13-2013 09:14 PM - edited 03-16-2019 05:17 PM
Hi everybody,
I have problem on PSTN call to Ex60
Here is the environment
- T1 connection to Voice Gateway
- Voice gateway 2811
- CUCM 8.6
- IP phones 7970 (DN: 1001)
- EX60 (DN: 1001)
- DN 1001 shareline
Tested success:
- All internal calls are working fine (inbound and outbound)
- IP phone 7970 (DN: 1001) are working fine through T1 (inbound and outbound)
- EX60 (DN:1001) works fine through T1 (outbound)
Tested fail:
- EX60 (DN:1001) failed while recevie Inbound call through T1
If using debug isdn q931,
During Call setup
it shows DisconnectCause 7F, DisconnectText interworking (127)
During Call disconnect
it shows DisconnectCause 1C, DisconnectText invalid number (28)
Anybody knows why the EX60 can't receive call from PSTN?
Thanks in advance
Sam
05-13-2013 11:33 PM
What happens when you assign anyother number to EX60, not the shared one?
What is the firmware on EX60?
BR,
Nirmal
05-13-2013 11:35 PM
EX60 firmware : TC4.2.4
05-14-2013 12:58 AM
Sam,
Not sure if Shared is a supported feature in TC4.2.4. I know you said internally calling works both inbound and outbound.
Please try to get EX60 to either on TC6.1.1
or on TE6.0.2
See if this helps.
BR,
Nirmal
Pls rate helpful posts.
05-14-2013 03:44 AM
I tried to unplug the IP phone 7970 (DN:1001), and there is no shareline for DN 1001 in the network, but still cannot work
also, I tried to update the firmware before (to TC5.x) but it said i don't have license, does TC6 requires another license ??
Thanks
05-15-2013 10:43 PM
I just found that not only EX60... EX90 also can't recevie the inbound PSTN call
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