02-17-2019 07:20 PM
Hi,
We have CUCM and voip gateway 2811. After changing service provider gateway , we are facing some caller id issues on outgoing calls.
We have 10 extension like 6400, 6401, 6402 ------
The PSTN line are 048831000, 048831101, 048831102 ,------------
IF any body make a call to outside , its should be show their PSTN number. Currently one board number is showing (04 8831000)
Can you pls help us to rectify the same.
Thanks,
02-17-2019 07:34 PM
Start by looking at the debugs and make sure you're sending the right calling party info, if you do, then call your telco to discuss this.
If you're not sending the right calling party, then adjust you configuration.
02-17-2019 08:14 PM
02-17-2019 07:46 PM
02-17-2019 08:11 PM
Mr. Mohammed,
Thanks very much for your reply.
They told some digits issue. The new gateway (Service Provider) accept 9 digits some thing .... I am not sure about that.
Can you pls go through attached configuration and suggest a solution.
I am not familiar on cisco voice part.
Thanks,
02-17-2019 08:59 PM
02-17-2019 10:39 PM
1) I would suggent to do a debug isdn q931 on incoming calls and notice how the Called & Calling Number are sent and try to send the same format to ISP for outgoing calls.
**** Please rate helpful post ; Mark "Accept as a Solution" if applicable
Thanks,
Haris
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