QOS Reports for call

[is_mail123]

hi all cisco community,

I am unable to get the QOS reports for my client with using a third party software using cdr report ,

I what to know how do I perfectly configure the cucm box to get the qos and call details record.

is there any relation with doing owner user id assignment and device association on the cucm with getting qos reports well.

cucm 9.1

thanks

[uldericonucci · Accepted solution]

Hi,

probably you have to change the CallManager  Service Parameters "Call Diagnostic" to True on all the servers in your cluster, because you need the CMR files.

Give a look here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_0/admin/CUCM_BK_C66F5BB5_00_cucm-cdr-administration-guide-90.html

and here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_0/car/CUCM_BK_CB39F074_00_cdr-analysis-reporting-administration-90/CUCM_BK_CB39F074_00_cdr-analysis-and-reporting-administration_chapter_010.html

Regards,

Ulderico