cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

428
Views
0
Helpful
8
Replies
Beginner

QRT & RTMT with CCM 5.1

I have searched through the QRT documentation for CCM 5.1 and nowhere can I find out it works.

I have placed the QRT softkey on a end users telephone. This user is using the QRT softkey correctly, and nowhere can I find the QRT trace on the CCM 5.1 server using RTMT 7.0.

The documentation says that QRT Viewer is part of the application, but I can't find it.

The only traces I find are CEF.txt traces, and those are far from the original QRT.txt traces that previous CCM version created.

Can anybody assist me?

Thank you,

Ben

1 ACCEPTED SOLUTION

Accepted Solutions
Advocate

Re: QRT & RTMT with CCM 5.1

8 REPLIES 8
Advocate

Re: QRT & RTMT with CCM 5.1

Beginner

Re: QRT & RTMT with CCM 5.1

I'm having the same issue when looking for the QRT Event Viewer in 5.1. The guides direct you to a different system admin guide every time the QRT Event Viewer is mentioned?

Beginner

Re: QRT & RTMT with CCM 5.1

After running a few tests tonight I've found that you download any available qrt.xml files automatically when you collect CEF & CEF report traces within a specified time frame.

Beginner

Re: QRT & RTMT with CCM 5.1

Rob,

let me know this is correct

rtmt >> tools > trace > log central > collect files >> extended functions >> this is where I'm stuck

Beginner

Re: QRT & RTMT with CCM 5.1

You use the Real Time Monitoring tool for the QRT reports. QRT reports are automatically opened with the QRT Event Viewer with UCM 5.1.

Highlighted
Enthusiast

Re: QRT & RTMT with CCM 5.1

Hi, I'm having same problem. Can you give me more info please? I have got the softkey button,downloaded RTMT but cannot find any reports for QRT.

Beginner

Re: QRT & RTMT with CCM 5.1

R--

did you ever get this fixed?

Beginner

Re: QRT & RTMT with CCM 5.1

yes I did. A couple messages back is the answer regarding what traces you need to have turned on in order to see the QRT reports. The QRT Viewer opens automatically.

Thanks,

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards