QRT & RTMT with CCM 5.1

[bcook]

I have searched through the QRT documentation for CCM 5.1 and nowhere can I find out it works.

I have placed the QRT softkey on a end users telephone. This user is using the QRT softkey correctly, and nowhere can I find the QRT trace on the CCM 5.1 server using RTMT 7.0.

The documentation says that QRT Viewer is part of the application, but I can't find it.

The only traces I find are CEF.txt traces, and those are far from the original QRT.txt traces that previous CCM version created.

Can anybody assist me?

Thank you,

Ben

[gogasca · Accepted solution]

For QRT, the only traces you need to select are the CEF and CEF reports.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00806b7f1b.html#wp1105725

[rob_bourne]

I'm having the same issue when looking for the QRT Event Viewer in 5.1. The guides direct you to a different system admin guide every time the QRT Event Viewer is mentioned?

[rob_bourne]

After running a few tests tonight I've found that you download any available qrt.xml files automatically when you collect CEF & CEF report traces within a specified time frame.

[canowlin]

Rob,

let me know this is correct

rtmt >> tools > trace > log central > collect files >> extended functions >> this is where I'm stuck

[bcook]

You use the Real Time Monitoring tool for the QRT reports. QRT reports are automatically opened with the QRT Event Viewer with UCM 5.1.

[richb1971]

Hi, I'm having same problem. Can you give me more info please? I have got the softkey button,downloaded RTMT but cannot find any reports for QRT.

[canowlin]

R--

did you ever get this fixed?

[bcook]

yes I did. A couple messages back is the answer regarding what traces you need to have turned on in order to see the QRT reports. The QRT Viewer opens automatically.

Thanks,