02-28-2009 09:06 AM - edited 03-15-2019 04:32 PM
I experience B-ACD question, need your kind help, pls refer to the belowing question and my solution. pls inform me if my configuration is fine.
Q:
4101 and 4201 for phone1, 4102 and 4202 for phone2.
4000 is the AA number, press 1 to sales, press 2 to CS, press 3 to extension, press 0 to operator(4001).
Sale:4101/4102, ephone-hunt pilot number 4100, press 1 first ring 4101 then 4102, final into queue, timeout to 4001ã
CS:4201/4202 ephone-hunt pilot number 4200, press 2 first ring 4201 then 4202, final into queue, timeout to 4001.
I need DID as well, and the number which PSTN send to my office is 1234....
-----------------------
A:
voice translation-rule 1
rule 1 /1234\(....\)/ /\1/
voice translation-profile Strip
translate called 1
voice-card 2/1
translation-profile incoming Strip
dial-peer voice 1 pots (for Serve AA only)
service aa
incoming called-number 4000
port 2/1:23
dial-peer voice 2 pots (for DID)
incoming called-number .
destination-pattern 9.T
direct-inward-dial
port 2/1:23
!
!
ephone-dn 1
number 4101
!
ephone-dn 2
number 4201
!
ephone-dn 3
number 4102
ephone-dn 4
number 4202
!
ephone-dn 5
number 4001
!
ephone 1
mac-address 1111.1111.1111
button 1:1 2:2
!
ephone 2
mac-address 1111.1111.2222
button 1:3 2:4
!
ephone 3
mac-address 3333.3333.3333
button 1:5
!
ephone-hunt 1 sequential
pilot 4100
list 4101, 4102
!
!
ephone-hunt 2 sequential
pilot 4200
list 4201, 4202
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt0 4001 ï¼for 0 to operatorï¼
param aa-hunt1 4100
param aa-hunt2 4200
param number-of-hunt-grps 3
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param menu-timeout 6
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param operator 4001
param max-extension-length 4
param aa-pilot 4000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _aa1_welcome.au
param call-retry-timer 15
param max-time-call-retry 600
param service-name queue
!
BTW, i don't know what to do for 'press 1 first.... final into queue,timeout to 4001' , if it means exceed the queue time, then go to 4001, what should i do for this?
And pls help me confirm the attaced configuration. Many Thanks
02-28-2009 10:29 AM
I cannot really understand your question, please ask again in different words.
02-28-2009 11:57 PM
Ok, I try to re-describe the question .
PLs use B-ACD in CME to achieve belowing goal:
(1)phone1's Ext number are 4101 and 4201 , phone2's Ext number are 4102 and 4202
(2)4000 is the pilot number which to active the B-ACD application, with the prompt "Thanks for calling ABC Int., press 1 to sales, press 2 to CS, press 3 to extension, press 0 to operator(4001)"
(3)Sale:4101/4102, ephone-hunt pilot number 4100.After the voice greeting, when user press 1, first ring 4101 then 4102, final into queue, timeout to 4001ã
CS:4201/4202 ephone-hunt pilot number 4200, After the voice greeting, when user press 2, first ring 4201 then 4202, final into queue, timeout to 4001.
I need DID as well, and the number which PSTN send to my office is 1234....
03-01-2009 01:49 AM
This is not a production environment.
03-01-2009 02:14 AM
Hi Zhang,
Your configuration seem right
only you can add these commands to your
dial-peer
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
For press 1 first you need to do the following:
Ephone hunt group
Description: Caller presses a specified digit to be connected to a group of extensions that has been designated an ephone hunt group. If all extensions in the hunt group are busy, calls are held in a call queue or sent to an alternate, configurable destination.
Requirements
An ephone hunt group must be established
Example
After dialing the number for a computer store, a caller presses 1 to be connected to an ephone hunt group that consists of phones in the sales department, or presses 2 to be connected to the hunt group for technical support, 3 to be connected to the hunt group for billing questions, or 0 to be connected to the operator hunt group.
And you have allready did this using this command:
param aa-hunt1 4100
After hearing the menu, when pressing 1, the user will be directed to 4100
which will ring then 4101 then 4102
So please try your configuration and specify any error mssg or strange behaviour during operation
Wish this be helpful
03-01-2009 03:38 AM
hythamhadad , the incomplete command below, for that would be needed?
dial-peer
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
03-01-2009 10:09 AM
Hi Paolo,
for no vad:
With VAD, voice data packets fall into three categories: speech, silence, and unknown. Speech and unknown packets are sent over the network; silence packets are discarded. The sound quality is slightly degraded with VAD
So this point only is enhancement
dtmf-relay:
To specify how an H.323 gateway relays dual tone multifrequency (DTMF) tones between telephony interfaces and an IP network.
Wish this be clear
Only the dial-peer is to show that these commands to be related to a specified dial-peer
So consider these commands optional
But you can care about that follow
03-01-2009 10:13 AM
hythamhadad,
I know all these things.
I was trying to have you reflect on the fact that B-ACD/AA, normally does not need any voip DP.
03-01-2009 11:15 AM
Hi,
Thanks for your information.
I said it was only for enhancement.
03-01-2009 11:20 AM
No problem. The point is that it doesn't enhance anything because it does not apply to B-ACD/AA.
Sorry to be pedantic, but this is an high quality forum, and each post counts.
I've rated your post because it shows that you try hard to help the next person.
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