01-27-2011 05:12 AM - edited 03-16-2019 03:07 AM
Hi,
i have a customer who wants to answer incoming calls with a reorded message like "thank you for calling.. next available operater will answer yor call"
I have a UC500 with CME 8.1 und CUE 8.0.3. Their is a IVR modul on CUE, but is it possible to use it without options, so anyone in company can pickup the incoming call? or a call-parking?
I have no good idea..
01-27-2011 06:29 AM
01-27-2011 07:23 AM
Hi,
the BACD seems to be the right tool for this job, but what i need is a simpler way.
I mean the first thing, which is what i need, is a welcom greeting, but not all this options, like press1 for our sales department and so on.
The scenario would be as follows:
two or three calls come in, but they should not hear a long ringing, so they are in the mude to end the call. they should here a greeting, which signals that they will get soon a call agent. If their are more incoming calls they should be in a queue and here the welcom greeting again.
I know this is more like a callcenter scenario, but is their a way to configure something like this?
01-27-2011 02:13 PM
You can try the BACD Drop Thru option.
Check the config guide in the previous post.
01-27-2011 06:01 PM
Check
on -
https://supportforums.cisco.com/docs/DOC-9795/
HTH
Udit
02-21-2011 12:54 AM
Hi,
the B-ACD helped me great.. thank you two
It has a call queue and the necessary audio prompts. In my configuration i did not use the drop-through option, but this will be the next step.
Beside i have to get an exit option for the queue, because it is not ending, it is repeating and repeating.. Ok i have to say that the voicemail pilot number is a fake number, maybe it is repeating the queue, because it can not handover the call to the voice-mail?
show flash: all
92 55599 Feb 18 2011 08:35:06 app-b-acd-aa-3.0.0.2.tcl
95 40892 Feb 18 2011 16:25:14 en_bacd_allagentsbusy.au
97 83291 Feb 18 2011 08:35:08 en_bacd_disconnect.au
98 63055 Feb 18 2011 08:35:08 en_bacd_enter_dest.au
99 37952 Feb 18 2011 08:35:10 en_bacd_invalidoption.au
100 496521 Feb 18 2011 08:35:12 en_bacd_music_on_hold.au
101 37547 Feb 18 2011 16:25:36 en_bacd_options_menu.au
102 13213 Feb 18 2011 16:16:50 en_bacd_welcome.au
103 34794 Feb 18 2011 08:35:16 en_bacd_xferto_operator.au
104 30421 Feb 18 2011 08:35:16 app-b-acd-3.0.0.2.tcl
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
no supplementary-service h450.2
no supplementary-service h450.3
!
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
param number-of-hunt-grps 2
paramspace english index 1
param menu-timeout 3
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 300
paramspace english location flash:
param second-greeting-time 15
param welcome-prompt _bacd_welcome.au
param call-retry-timer 3
param voice-mail 339
param max-time-call-retry 60
paramspace english prefix en
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt1 301
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 302
!
dial-peer voice 12 voip
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
!
dial-peer voice 13 voip
service aa
destination-pattern 300
session target ipv4:10.1.1.1
incoming called-number 300
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
voice hunt-group 1 parallel
list 201,203
pilot 301
!
voice hunt-group 2 parallel
list 202,204
pilot 302
!
ephone-dn 1
number 201
!
ephone-dn 2
number 202
!
ephone-dn 3
number 203
!
ephone-dn 4
number 204
!
ephone-dn 5
number 205
!
ephone 1
device-security-mode none
mac-address B8FA.B566.0000
max-calls-per-button 2
type anl
button 1:5
!
ephone 5
device-security-mode none
mac-address 0014.1C80.8174
type 7970
button 1:1
!
ephone 6
device-security-mode none
mac-address 0014.1C80.7D52
type 7970
button 1:2
!
ephone 7
device-security-mode none
mac-address 000B.BE40.3DC2
type 7940
button 1:3
!
ephone 9
device-security-mode none
mac-address 0008.2128.8155
type 7940
button 1:4
-- edit --
ok i fixed it, i was not able to access the voicemail, so i added one voicemailbox on my CUE and configured voice service voip.
But if no one is on the phones, i did not find a option to transfer it directly to my configured voicemailbox?!
i hoped when i put on all phones DND it would do it, but this was not the solution...
-- edit --
okay, i forgot to configure this:
UC520(config)#telephony-service
UC520(config-telephony)#hunt-group ?
logout Define hunt group logout option
report Define hunt group report parameter
UC520(config-telephony)#hunt-group logout ?
DND logout using DND softkey
HLog logout using HLog softkey
UC520(config-telephony)#hunt-group logout DND
-- edit --
and it will not transfer to voicemailbox, if this is not configured:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
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