02-23-2011 08:12 AM - edited 03-16-2019 03:37 AM
- What does the “globalCallID_callManagerId” actually represent? We assume it is the ID of the Publisher or Subscriber, is this correct?
- Why would some Pubs/Subs output data to the CDR logs and others not output CDR log data? For example, we might have CUSTOMER A and they have a publisher and 4 subscribers, and we see 5 “globalCallID_callManagerId”’s in the CDR data, but CUSTOMER B might have the same # of Pubs/Subs and we might only see 3 “globalCallID_callManagerId”’s in their data. Why is this?
TIA,
Jordan
Message was edited by: Jordan Rudess - questions bumped & updated for clarity
Solved! Go to Solution.
02-23-2011 08:20 AM
globalCallID_callManagerId is a unique Call Manager Identifier. Each Call Manager will have a unique globalCallID_callManagerId.
globalCallID_callManagerId relates to the CCM where the originating call leg was initiated.
03-07-2011 11:25 AM
Hi Jordan,
You are most correct my friend
If a Sub is not generating call records you won't see
the globalCallID_callManagerId's in the CDR's.
Cheers!
Rob
02-23-2011 08:20 AM
globalCallID_callManagerId is a unique Call Manager Identifier. Each Call Manager will have a unique globalCallID_callManagerId.
globalCallID_callManagerId relates to the CCM where the originating call leg was initiated.
02-23-2011 09:20 AM
Thanks for the response so far! I think I need to rephrase my first question a bit. A Cisco Cluster can have many “globalCallID_callManagerId” ‘s, so what determines how many “globalCallID_callManagerId” ‘s show up in the CDR log files?
Thanks again!
02-23-2011 09:45 AM
I think it depends on the CUCM version. If I remember well:
With CUCM 4.x, any server running the CCM service has one “globalCallID_callManagerId”
With later versions, any CUCM server has one “globalCallID_callManagerId”
03-07-2011 06:49 AM
/bump
Updated questions for clarity!
03-07-2011 08:12 AM
Hi Jordan,
A couple of things come to mind here;
Check if the CDR Enabled Flag is enabled in CallManager service parameters. Also
maybe there are no phones registered to the 4th and 5th CUCM's in your second
scenario.
This is an excellent doc
https://supportforums.cisco.com/docs/DOC-14548
Cheers!
Rob
03-07-2011 10:02 AM
Thanks for your reply! So would it be safe to assume (in my 2nd question) that there could simply be a subscriber that may be doing, just as an example, performing as an auto attendant and nothing more - and that would be the reason for the lack of globalCallID_callManagerId's in the CDR? I haven't gone this far in configuring yet (test lab) so I'm not 100% sure if that's what could cause this.
Thanks again!
Jordan
03-07-2011 11:25 AM
Hi Jordan,
You are most correct my friend
If a Sub is not generating call records you won't see
the globalCallID_callManagerId's in the CDR's.
Cheers!
Rob
03-07-2011 12:22 PM
Thank you very much for your responses/help!
PS - I noticed your avatar - grats to Iginla for yet another 30 goal year. And I hope my Flyers can get out of this slump fast - what a horrific past few games .
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