Queue force open option in UCCX?

[hxmengmetro]

Hi All,

We have a customer service queue setup in UCCX. We can dial a pilot number to force close the queue but no force open option. I wonder if it's possible to do a setup to have force open option avaiable in UCCX.

Please advise. Thanks a lot.

Lou

[hxmengmetro]

To clarify. Force close means close the queue immediately. Force open means open the queue immediately.

[Jonathan Schulenberg]

Sure it's possible and likely using the same mechanism.  What is the script updating today to force the script closed: a database, session, or XML file?

[hxmengmetro]

We are using XML file. After looking into the scripts and xml file. We figured out how to do that. Thanks!!