"All Users" option disappeared from Web Attendant “Department” drop-down

[jonathanwalton]

The “All users” option that was at the top of the “Department” drop-down list has disappeared. We're running on CM 4.02, and it's been working for years, and no changes have been made to the server. I'm lost on where to look for this. Anyone have any ideas? Thanks in advance…

[ivillegas]

Try to do the following:

Close the AC client software on each PC.

Open file:

C:\Program Files\Cisco\Call Manager Attendant Console\userlists\CorporateDirectory

Check if that file contains information about users. If the file does not exist, is empty or contains error messages, please delete it and then restart the TCD service in the CallManager server:

start > programs > admin tools > services > right-click on service

"cisco telephony call dispatcher" > restart this service.

Check if the CorporateDirectory file contains information now. If so, close that file. Open the AC client software on your PC and try to use the "all users" feature.