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Beginner

"No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Hello all,

 

I have this weird issue - I tried to install newer 8831 phone firmware file on CUCM 10.5 cluster.

I have successfully installed on CUCM-sub. The CUCM Pub shows " No valid upgrade options were found" while installing 8831 phone firmware.

 

CUCM Cluster version: 10.5 ; 1 Pub and 1 Sub

Firmware Installation procedure:

https://www.cisco.com/web/software/282074288/118220/cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html

 

 

Any thoughts?

 

Your feedback is appreciated.

Master001

7 REPLIES 7
Participant

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Are you certain you are using the cop file and not the zip file for the upgrade?
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Advisor

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Hi ,

 

Make sure the cop file is lying in correct path where sftp is running.

 

regds,

aman

Beginner

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

It is .cop file.  The SFTP path is correct -  I have successfully installed the firmware on CUCM-SUB in the same cluster via same method ( i.e. SFTP server). And this is really confusing me. 

 

Master001

 

   

 

 

Participant

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Interesting....really seems like an SFTP server issue. File path like Aman stated.
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Beginner

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

 
Beginner

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Hi 

 

Once you put cop file path in sftp in Create a new folder (admin) puts that cop file in admin folder then you are able to upgrade.

 

Thanks..

 

Regards

Sadav Ansari

Rising star

Re: "No valid upgrade options were found" message on CUCM-Pub while installing 8831 phone firmware

Below may be possible causes

1) The file you downloaded is not COP file or is missing the extension .cop
2) The file is not placed in correc path i.e root of SFTP.
3) The FTP server itself is having an issue try with free FTP

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris
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