06-10-2015 02:49 AM - edited 03-17-2019 03:17 AM
Hi All,
UCCX version :: 9.0.2.11001-24
Issue::
CAD agent goes to "reserved state" automatically.
any symtoms?
thanks,
Solved! Go to Solution.
06-10-2015 05:10 AM
Please check the following
>> Agent DN should not have shared lines.
>> The Agent phone softkey template must not have any of the unsupported features. Please remove all unsupported configurations from the Agent phones.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes/UCCX_BK_U1609442_00_uccx-release-notes_chapter_00.html#UCCX_TP_UC3AD179_00
>> Is the "automatic available" setting on the CSQ enabled on UCCX? (Appadmin > Subsystems > RmCm > Contact Service Queue > Check the CSQ settings.)
HTH
Manish
06-10-2015 05:10 AM
Please check the following
>> Agent DN should not have shared lines.
>> The Agent phone softkey template must not have any of the unsupported features. Please remove all unsupported configurations from the Agent phones.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/release/guide/UCCX_BK_U1609442_00_uccx-release-notes/UCCX_BK_U1609442_00_uccx-release-notes_chapter_00.html#UCCX_TP_UC3AD179_00
>> Is the "automatic available" setting on the CSQ enabled on UCCX? (Appadmin > Subsystems > RmCm > Contact Service Queue > Check the CSQ settings.)
HTH
Manish
06-10-2015 07:01 PM
Hi Manish,
Thanks for the reply.
the issue was reported wrong. it was a calling issue than a CAD issue. :)
Thanks.
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