received an error while changing the voicemail pin for the user in the unity connection

[avinashreddy37.karumudi1]

Cisco Unity Connection Administration version 11.5.1.12900-21

user is a ldap syn user's

while changing the voicemail pin we received an error "error updating password"

[Jaime Valencia]

And how/where you tried to change the PIN?

[SREE SANDHYA]

Issue with Publisher and it is working on subscriber.

And how/where you tried to change the PIN?

Under Users : find user and click on ID.

Edit on User page

Select on Change password

Choose PIN :Select Voicemail

change pin