we are using 7821 series phones, and on the phone there is a New Softkey "Recents" this key doesn't appear in Softkey configurations layout so can't be removed. While doing some search found that it is a Bug.
My question is:
If I press "Recents" Softkey it shows the previous dialed number (like Call History) however the strange party is if I pickup the phone while on Recents screen, it automatically dials the number. Has anyone encountered this before, Is there a way we can stop it to auto dial ?
Appreciate your inputs .
Did you ever get an answer, if this "Recent" softkey which suddenly was added, if it was a bug that you was not able to remove it from Cucm softkey template ?
Becasue I think it's quite ignoring that Cisco suddenly add a softkey which isn't removeable because it removes all the other softkeys to make space for the recent softkey.
hi. It has been quite a while when I encountered this.
What i noticed was the factory default firmware didn't have this recents key, however once firmware is upgraded this key comes in and can't be removed from SKT.
so only option I had was to keep the phones at factory default and not upgrade the FW.