Record call in UCCX

[Ronald Garcia]

We have a UCCX which allow record the call of the agents. The maximum capacity to record is 10 sessions simultaneous.

We want to know if this number is modificable and how? This change would impact greatly the perfomance of the server?

BR

[Aaron Harrison]

Hi

System/System Parameters, Recording Count - set it to what you think is appropriate.

It will increase load no doubt, especially if you are constantly recording...  it depends really on lots of factors; hardware platform, agent count, call rate/length etc.

Aaron