Recording a new Greeting on Cisco Unity 4.0

[Marcos Cardoso]

Hello Guys,

I am doing a new recording greetings on Cisco Unity 4.0 to put as a prompt message on IPCC 4.0 as well. But on Unity has a limit time set to 30 seconds. Does anyone knows wheter it is possible change this or it is a default configuration from server?

Thanks in advance to any help!

MC

[Rob Huffman]

Hi Marcos,

The Greeting length is actually controlled by the User COS

of the user who is doing the recording. Kind of odd but that's

where to look

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[Marcos Cardoso]

Rob,

This means that is not possible to record a message greater then 30 sec?

Thanks

MC

[Rob Huffman · Accepted solution]

Hi Marcos,

Sure it is

Let's say that user mcardoso is the one recording the greetings. Have a look at

the Class of Service that is being used;

Class of Service Greetings Settings

The class of service greetings setting specifies the maximum length of greetings.

Subscribers > Class of Service > Greetings Page 

Maximum  Greeting Length in Seconds  Select the recording length allowed to  subscribers assigned to this COS for recording greetings.

The range is 1 to 999 seconds.

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[Marcos Cardoso]

Thanks for your Help Rob..

MC