Recording extension calls on CUCM

[Thiago Gandara]

Hi voice team, 

I need to record 40 extensions calls (always) there is a possibility to do this in CUCM?

if not possible, how can I do?

Thanks,

Thiago

[Jaime Valencia]

No, CUCM is not a recording appliance.

You either need a dedicated recording solution, or a Contact Center solution which provides this feature.

If you search CSC, you'll find plenty of references to 3rd party products for this.

[Thiago Gandara]

You can show me a CSC example?

Thanks,

[Chris Deren · Accepted solution]

There are many call recording solutions, such as:

Calabrio

Nice

Verint

CallRex, etc, etc

most of them can utilize Cisco MediaSense or use their own call recording engine.

HTH,

Chris