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Beginner

Recording Software

Does anyone know of any recording software, Cisco or 3rd party, that allow a user to record a call?

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Enthusiast

We use Edigin.

http://www.edigin.com

Really simple to use and install. Support is awesome too.

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Beginner

Hi Al,

CallREC from ZOOM International might be the solution for you.

http://www.zoomint.com/en/products/callrec/features-and-benefits

Regards,

Václav.

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Engager

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Does that software work with non-CCX calls?

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We currently have the Cisco QM recording product and it does work with non-CCX calls. We record both contact center agents and non-agents. Since you install the recording licenses in contact center you probably would need to install UCCX in conjunction with this though.

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Beginner

We have customers that use Calabrio's AQM (sold through Cisco) solution for recording CCX calls

We also have customers that are using Telstrat Engage solutions for recording CCX and non-CCX users.

As well Telrex Call Rex recording again for both CCX and non-CCX users I believe.

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Beginner

TeleFinity is offering a free 6 months Certified Recording System for unlimited number of channels, have look here:

http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free

www.tele-finity.com