Recording Software

[arsparks]

Does anyone know of any recording software, Cisco or 3rd party, that allow a user to record a call?

[Tracy Larson]

We use Edigin.

http://www.edigin.com

Really simple to use and install. Support is awesome too.

[vaclav.martin]

Hi Al,

CallREC from ZOOM International might be the solution for you.

http://www.zoomint.com/en/products/callrec/features-and-benefits

Regards,

Václav.

[anchoudh]

Hi,

Cisco provides a Monitoring\recording product called QM\WFM, which works in conjuntion with Contact Center product UCCX

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/installation/guide/monrec-80-installation-guide-cisco.pdf

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps8293/data_sheet_c78-627738.html

Thanks,

Anand

[arsparks]

Does that software work with non-CCX calls?

[Phil Bradley]

We currently have the Cisco QM recording product and it does work with non-CCX calls. We record both contact center agents and non-agents. Since you install the recording licenses in contact center you probably would need to install UCCX in conjunction with this though.

[Denis Pointer]

We have customers that use Calabrio's AQM (sold through Cisco) solution for recording CCX calls

We also have customers that are using Telstrat Engage solutions for recording CCX and non-CCX users.

As well Telrex Call Rex recording again for both CCX and non-CCX users I believe.

[w.alghanem]

TeleFinity is offering a free 6 months Certified Recording System for unlimited number of channels, have look here:

http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free

www.tele-finity.com