Hi,
I am having problems with phones running on CME 10.5. It's difficult to explain so I have attached images to assist.
Image 1 shows an 8811 phone with a red light next to the primary line. It also has a lot of strange numbers on the right hand side and each button on the right has a red light next to it. When dialling this line, the number rings however the phone doesn't. When trying to dial out from this number, I receive the error message shown in image 2 (there are no active calls when this is done)
Image 3 shows a phone with the red light next to a couple of lines implying that the lines are busy however they actually are not. This inhibits things like forwarding calls to these lines. The example shown in the picture is an 8851 with a Key Expansion Module, however this is also happening on 8811 phones with no K.E.M
The CME vresion is 10.5 and the phones are running the load sip88xx.11-7-1-17.loads
bercme01#show voice register pool phone-load
Pool Device Name Current-Version Previous-Version
==== =============== =========================== ===========================
2 SEP0038DFAF04FC Cisco-CP8811/11.7.1
3 SEP0038DFAF0115 Cisco-CP8811/11.7.1
4 SEP2C0BE904A308 Cisco-CP8811/11.7.1
5 SEP00425AC7F9B8 Cisco-CP8811/11.7.1
7 SEP2C0BE904A0AB Cisco-CP8811/11.7.1
8 SEP0038DFAF2E7A Cisco-CP8811/11.7.1
9 SEP00425AC6C597 Cisco-CP8811/11.7.1
10 SEP00425AC75D2A Cisco-CP8811/11.7.1
12 SEP2C31246A3ACF Cisco-CP8811/11.7.1
13 SEP0C75BD111E41 Cisco-CP8811/11.7.1
14 SEP2C31246A464D Cisco-CP8811/11.7.1
15 SEP2C31246A3A93 Cisco-CP8811/11.7.1
16 SEPF8A5C59DFA74 Cisco-CP8851/11.7.1
17 SEP247E12BF76FA Cisco-CP8811/11.7.1
18 SEP247E12BF880F Cisco-CP8811/11.7.1
19 SEP247E12BF8A75 Cisco-CP8811/11.7.1
Below is the config of the phone shown in image 1 and 2
voice register dn 3
number 46220
call-forward b2bua busy 46297
call-forward b2bua noan 46297 timeout 18
allow watch
pickup-group 1
name Martin Kothe
shared-line max-calls 16
label Martin Kothe (46220)
mwi
!
voice register pool 2
busy-trigger-per-button 4
id mac 0038.DFAF.04FC
session-transport tcp
type 8811
number 1 dn 3
number 2 dn 11
dialplan 1
dtmf-relay rtp-nte
voice-class codec 1
username mkothe password cisco
no vad
speed-dial 1 000442037271002 label "Technical Support"
Other than the phones shown above, there is one 7973 that is configured as an ephone and doesn't have any shared lines with any other phone (shown below):
ephone-dn 39 octo-line
call-waiting ring
number 46249
label Berlin Konf
description Berlin Konf
name Berlin Konf
shared-line sip
preference 1
call-forward busy 46297
call-forward noan 46297 timeout 18
hold-alert 30 originator
!
ephone 1
device-security-mode none
description Berlin Konf
mac-address 0004.F2F7.8697
ephone-template 5
username "bkonf" password 159753
type 7962
button 1:39
I have attempted factory resetting the phones, through menus and through powering off and entering the key sequence, I've tried getting rid of all the shared lines, I've tried removing all of the lines and re-adding them however nothing I have tried is working.
Does anyone have any suggestions?
Cheers,
Paolo
