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Beginner

Regarding adding custom reason codes in UCCE

Hi All,

I am trying to add custom reason code in ucce.

I have configured it in AW Config Manager and in registry settings of ctios server.

And we are using ctios cti toolkit for agent login.

To have these new reason codes to reflect on cti toolkit Do I need to cycle ctios process or I have to restart the server?

Kindly someone tell me the proper procedure to add custom reason codes?                  

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