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Abhishek Sharma
Beginner

regarding call forwarding in CME (v 8.6)

Hi all,

Looking for your help!

We are using CME v 8.6 and I have a to scenario for call forwarding :

There are two phones, one is for manager (Phone A) and another is for receptionist (Phone B).

Requirement is that if Phone A does not pick up the call or it's busy in that case call should be forwarded receptionist phone i.e. Phone B and if receptionist also unavailable then call should go to voicemail of Phone A.

 

In current Phone A configuration:

ephone-dn  32  dual-line
 number 12345678
 description XYZ
 name XYZ
 call-forward busy 87654321 (forwarded to VM)
 call-forward noan 87654321 timeout 10 (forwarded to VM)

 

Thanks !

2 REPLIES 2
Manish Gogna
Cisco Employee

Hi Abhishek,

You can check the following setting on CUE:

"Mailbox selection (OCN or LRD)"

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option. In your case it will be OCN.

Check out Page 88 of this doc -

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

 

Manish

- Do rate helpful posts -

Hello Manish,

Thanks for your reply !

As I checked, it's set as "Last Redirecting Party", i.e. LRD

Please let me know how to configure phone A as per the requirement as mentioned in my first post ?

 

Thanks!

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