02-23-2011 02:19 AM - edited 03-16-2019 03:36 AM
Hi,
I have setup a CUCM 7.1.3 for a customer and they are using four digit extensions and remote destination profiles to mobile phones. All calls are working fine; calls are extended to mobiles all ok.
The problem I have is that when any mobile attached to an RDP calls in to a desk IP phone they only get the four digit extension number show and not the name of the caller. Caller ID/name ID works for all other calls.
Any help would be great.
02-23-2011 01:40 PM
Hi,
do you have "Display (Internal Caller ID)" filled in on the line level of the remote destination profile?
HTH
Regards
Nitesh
PS:pl rate helpful posts
02-23-2011 11:31 PM
Yes, it's filled in with the name of the person. I also have "Forwarded Call Information Display on Device RDP_jtki" with
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I'm heading to site today to have a good look at it.
03-03-2011 12:35 AM
Ok, unticking "caller number" on the profile fixed this issue.
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