Remove Self care portal login screen
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06-20-2017 07:41 AM - edited 03-17-2019 10:36 AM
I need to remove (or at least turn off) the self care portal url. Does anyone know how I can do this?
I thought it maybe similar to the process of stopping the PLM service via CLI - but I couldn't find anything relating to Self Care Portal.
The ideal outcome would be when browsing to the CUCM address - the Installed Applications screen shows:
- Cisco Unified Communications Manager
- Cisco Unified Communications Self Care Portal
- Cisco Prime License Manager
but when the user Clicks the Self care portal link they get a message similar to:
Cisco Self Care Portal was removed from this server by the system administrator on <date>. If you require further assistance please contact the system administrator.
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Other IP Telephony
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06-20-2017 08:09 AM
I am not aware of disabling it from within CUCM, but perhaps you can try doing it on DNS site by redirecting https://<CUCM host>/ucmuser/ to web page with the message you want to display.

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06-20-2017 08:21 AM
Another option if you're running a proxy server is to block that URL.
Regards
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06-20-2017 08:47 AM
Self Care Portal is not a service, as all the other webpages, it depends on Tomcat.
There is no way to remove it when you browse to the ip/hostname/FQDN of the server.
java
if this helps, please rate
