10-14-2015 08:22 AM - edited 03-17-2019 04:34 AM
Hello everyone!
I am running CUCM 10.5 and it has the coresident PLM server.
I took this over for someone else who is no longer here. I changed the CUCM admin and OS password but PLM is still not letting me log in. Any idea how to reset that?
Thanks.
Solved! Go to Solution.
10-14-2015 08:45 AM
Hi
Login on cucm cli
license management reset user password
HTH
Regards
Carlo
10-14-2015 08:45 AM
Hi
Login on cucm cli
license management reset user password
HTH
Regards
Carlo
10-14-2015 07:59 PM
Hi,
I suppose u have changed the Application Password and not the OS password since u are not able to login into PLM through GUI.
OS credentials are used when u create a product instance and then, u can synchronise.
you can also refer the discussion
https://supportforums.cisco.com/discussion/12551331/plm-not-answering-web-login
regds,
aman
10-15-2015 06:37 AM
That was it! Thanks Carlo!
10-23-2018 03:11 PM
01-16-2020 02:04 PM
Co-Resident PLM with 10.5.2.
1) The command mentioned : license management reset user password
does this reset the Master Account created during PLM installation ?
(For us this Master Account user name is not the same as the CUCM OS Administrator user name created at installation (level 4 privileges))
2) In CUCM is the Master Account user name created at install listed in CUCM as an Application user? or listed anywhere in CUCM as a user for PLM ?
installation was performed by a 3rd party vendor a long time ago, and I need to reset that Master Account user's password.
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