Reset password of PLM running on CUCM

[Kirill Klimakhin]

Hello everyone! 

I am running CUCM 10.5 and it has the coresident PLM server. 

I took this over for someone else who is no longer here. I changed the CUCM admin and OS password but PLM is still not letting me log in. Any idea how to reset that?

Thanks. 

[Carlo Poggiarelli · Accepted solution]

Hi

Login on cucm cli

license management reset user password

HTH

Regards

Carlo

[Aman Soi]

Hi,

I suppose u have changed the Application Password and not the OS password since u are not able to login into PLM through GUI.

OS credentials are used when u create a product instance and then, u can synchronise.

you can also refer the discussion

https://supportforums.cisco.com/discussion/12551331/plm-not-answering-web-login

regds,

aman

[Kirill Klimakhin]

That was it! Thanks Carlo! 

[Dalton-Covene]

+5 for Carlo

Thank you!

[lleweyiss]

Co-Resident PLM with 10.5.2.

1) The command mentioned : license management reset user password

does this reset the Master Account created during PLM installation ? 

(For us this Master Account user name is not the same as the CUCM OS Administrator user name created at installation (level 4 privileges))

2) In CUCM is the Master Account user name created at install listed in CUCM as an Application user?  or listed anywhere in CUCM as a user for PLM ?

installation was performed by a 3rd party vendor a long time ago, and I need to reset that Master Account user's password.