Reset phones registered to SRST router

[Natalie Ramirez]

Router running IOS 15.2.4 M6

c3900-universalk9-mz.SPA.152-4.M6.bin

of 300+ phones 3 are registered to the SRST Cube router. 

#show voice register all

 Active registrations  : 3

 Total SIP phones registered: 3
 Total Registration Statistics

The phones show unregistered in CUCM, and the web page for each phone shows the CM ip address of the router as active.  If I manually go to each phone and reset it, it will register with the CUCM.  Is there a way to do it from the router they are registered on...  Without rebooting the router. 

I tried resetting the voice register pool, as described here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_r1ht.html

(config)#voice register pool  10
(config-register-pool)#reset

It does not acknowledge the reset command, or the restart command.

Tried through call-manager-fallback, as described here:

http://www.cisco.com/c/en/us/td/docs/ios/12_2/12_2x/12_2xb/feature/guide/fallback.html#wp1078946

(config)#call-manager-fallback
(config-cm-fallback)#reset all

Reset-All: no active phones
All DNs in DOWN state

It says there are no active phones.  How can a reset the 3 phones that are registered on this router?

[Charles Hill]

It appears that the srst router does not see the phone as registered.

Another option is to locate the phone's switchport and do a shut and no shut on the port, to reset the phone remotely.

Locate phone with commands "show mac-address address xxxx.xxxx.xxxx" & "show cdp neighbor".

Hope this helps....

[syedmd866]

Hi Natalie,

I'm not expert to give advice, instead of reset you can use 'no voice register pool  10' and configure the pool again.

Please rate if you find this helpful.