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TariqMK
Beginner

Resetting Call Manager Admin Account

I know when you want to reset the password for the Call Manager 'Administrator' account, we can do so by accessing the CLI and using the following command:

utils reset_application_ui_administrator_password

However, as per my understanding, this is only for resetting the account named 'Administrator'.

What do we do in an environment where the account for Call Manager Admin access is called something else, 'CCMAdmin' perhaps?

8 REPLIES 8
Jitender Bhandari
Cisco Employee

Hi Khan,

Can you post.

"run sql select * from applicationuser"

JB

Hi Jitender,

Thanks for the reply, I have posted the output as below (with irrelevant Usernames omitted for security reasons):

pkid name isstandard passwordreve
06bae444-79f0-34bc-0b73-042e90ad941b ccmadministrator t **OMITTED**
- - - -
fe72591d-86bf-4315-7986-d80290b29395 ccmadmin f

Let me know if you need any more information.

Tariq

Hi Khan,

Do you see ccmadmin under User Management -> Application user page

JB

Hi Jitender,

Yes I do, I have made this user as a separate Admin User.

Tariq

Hi Khan,

You need to reset the password on the user on the page and it would work.

(Rate if it helps)

JB

Hi Khan,

Were you able to reset password for that user?

JB

Manish Gogna
Cisco Employee

You can use the following method

admin:set password user admin
Please enter the old password: ********
Please enter the new password: *********
Reenter new password to confirm: *********
Please wait...


Password updated successfully.

It doesn't matter if the admin account name that u created at the time of installing cucm was 'administrator' or 'ccmadmin' or 'admin' , it will change the password for whatever it was named at the time of installation.

HTH

Manish

HARIS_HUSSAIN
Rising star

utils reset_application_ui_administrator_password    :-   Will rest the Password for the Administrative account created during the Installation of the CUCM, what ever is the Username.

====> you can verify the Username from CUCM User>Application Users . Locate the Username which is shown as system Account (With CCMSuper User Access)and which cannot be deleted.

===> You can simply reset the password from the Application Menu for the default account or any other administrator account whatever is the name of the account.

==> To get the list of accounts with CCMSuper User Access just browse to UserManagement>UserSetting>Access Control Group, 

Click on  Standard CCM Super Users and In the New Window Click Find

Please don't forget to rate and mark correct.

Thanks

Haris

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