Ring different extensions in sequence?

[jonathan.e.brown]

I just hired on with my company and they've put me in charge of their Cisco Unified Communications Manager (on version 11.5.1).  Someone else set it up prior to me joining the company.  I have zero prior experience with this but so far have managed to fumble through all of their requests until today.

We have a line group setup where if someone dials 16000 then it'll ring all of our phones.

They've asked me to change the rule such that when someone dials that number it'll:

1. Ring twice on extension 16705.  If no one answers that phone within the two rings, then it'll:

2. Ring twice on extension 16700.  If no one answers that phone within the next two rings, then it'll:

3. Ring all phones as it does now.

Is this even possible with CUCM?  Where would I even go to start setting up rules like this?

Any help is hugely appreciated.

[Roger Kallberg · Accepted solution]

What you should be looking at is settings in hunt pilot, hunt group and line groups.

[jonathan.e.brown]

Okay, so that confirms that what I described is indeed possible.  Thank you!  I've got some learning to do.

[Nithin Eluvathingal]

Put them in two different Line Group and Choose option mentioned below. Line Group 1  Must be with lesser RNA and Circular algorithm( refer pic 2)  and the second line group must be using algorithm broadcast (refer pic 3). . Add these two Line Group  to the Hunt List.

2.12.0.0