Hi There
We have a help desk that would help us to change or modify PIN in the End users section of the CUCM,(User Managemet----End user ) I´m trying to give them only permission to the END user part, but I´m not able to do so, and this is what I have done already.
I already
-Created an End user to which the help desk would have access to the CUCM.
-Created a Role (User Management-----User Settings---Role) When I created a Role, I choose "Cisco Callmanager End User" click next and it gave me the resources where I can give access to it, and I only gave them "User configuration" then I added it to a User group (access control group).
-Created a User Group (User Management-----User Settings---access control group) I added my Role to this user Group, and when creating my user group I copied it from Standard CCM end users.
THEN
I added the Role and User group to my end user.
and This is what I have so far in my Permission Information in the End User.
GROUPS
Standard CCM Admin Users
Standard CCM End user
help_desk_acount (user group I created)
ROLES
Standard CCM Admin Users
Standard CCM End user
Standard CCMUSER Administration
Standard CUReporting
Helpdsk account ( Role I created)
When I access to CUCM using the helpdesk end user, everything is
User is not authorized to access this page
Even for the End user section, SO, am I missing something here with permission and Roles? Please help. Thanks.
