It seems that I hit a bug.
The codecs run (got them like that) CE 9 14 3 and the quad camera CE 9 9 0 and due to this the codec is not detecting the camera.
Above they suggest to downgrade the codec to CE 9 9 0 in order to make it work and then upgrade it back.
I tried to download the subject firmware from Cisco software download, but no chance as seems to be a deferred release:
I am stuck… do you have anything on mind?
For the record, I have already provisioned another Room Kit Plus with a quad camera, which was running CE 9 6 (if I recall well) and did not have issues at all.
Provisioning: CUCM 11.5 SU5
Go to Solution.
Thank you for your replies.
For the record, I didn't open a TAC. Upgrading to a newer CE version did the job.
To be more specific, it was running CE 9 14 3 and upgraded to CE 9 14 5.
View solution in original post
Contact TAC and they will help you with the deferred version.
Hello @desmobrains ,
I would suggest to open a Case, so that TAC team will provide to you the necessary software and identify the issue.
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