Route Inbound calls to Bogen (FXO)

[William Cooper]

I have a bogen PA sytem set up at one of our offices. I need to route calls from outside to this device. This is working fine from any internal call on the network.

Example: any phone on our cluster picks up and dial 8888, they get a tone then enter the zone 00 for whole building, 01 for first floor, etc.

There is no actual extension defined for this, just a route pattern 8888.[0-9][0-9]. I tried to build a call handler, but since it is not an actual extension

it goes to pre-recorded greeting ?

Do I have to set up a bogus extension, cti port ?

[Jaime Valencia]

If this involves CUC, CUE, or Unity, you should start by mentioning what you have and version...

Sent from Cisco Technical Support iPad App

[William Cooper]

CUCM 8.0.3 and Unity 8.0.3.

Currently there is a call handler (Unity) on the main number that allows users to dial the extension they are looking for.

When I dial the 8888...Unity replies "I do not recognize that as a valid entry"

Since this is just a route pattern internally I'm not sure how to route it.

[Tracy Larson]

Set the Call Transfer option on your 8888 call handler to point to 8888 with the radio button selected for "Yes, ring this extension" Transfer type "Release to switch"

[William Cooper]

Tracy,

I tried set the call transfer option on the call handler. I worked with Cisco a bit and and still does not work. On the CUCM 8888 is not actually an extension...It is a route pattern with the Gateway FXO.

When I try to set a CTI port point it just loops.

[Rob Huffman]

Hi William,

I think the first thing I would do is to see if Unity will

allow you to dial numbers without a mailbox that begin

with 8. If you create an actual DN on a test phone that was something

like 8880 can you dial it from the call handler? If not, then I would check

the Restriction tables.

On the Default System Transfer Restriction Table, when I want to transfer to extensions

that begin with 8 but are not part of Unity Connection I need to set;

8???* - Allow

If it was numbers that begin with 5 it would be;

5???* - Allow

Can you give that a try

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley