Route incoming Call based on Calling Number

[Pierre du Plessis]

Greetings,

Is it possible to route incoming calls based on the CLID to a specific extension.  The reason for this is to route calls from certain states, say AZ 1520...... to the staff that service that region.  I have seen a lot of examples how to reject calls from certain CLIDs, but not routing.

Example:  Person from AZ with number 520-555-1234 calls in. Route call to Ext 5721.

We're using CM 8

Many thanks,

Pierre

[Alberto Montilla]

Dear Sir;

This forum is for Small Business Products only. For CM, please go to the Collaboration area -> IP telephony

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/ip-telephony

Regards
Alberto

This post has been moved over to the IP Telephony area. - Regards, Cindy Toy, Small Business Support Community Manage