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Beginner

Route Pattern VS Partition

Hey guys, i was trying to study Route Pattern,Partition and css i try to read alot of documentation,but still these topics are not clear can anyone please explain what these are and for what we use them? and major what what's the difference be pattern and partition.

Thanks in advance

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VIP Advisor

Re: Route Pattern VS Partition

I moved your message from the Contact Center forum to the IP Telephony and Phones forum, as your question is more appropriate here, than back over there.

Anyway, I highly recommend you review the Cisco Live presentation for Enterprise Dial Plan Fundamentals here https://www.ciscolive.com/global/on-demand-library.html?#/session/1509501667187001Ppml


Anthony Holloway

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5 REPLIES 5
VIP Advisor

Re: Route Pattern VS Partition

I moved your message from the Contact Center forum to the IP Telephony and Phones forum, as your question is more appropriate here, than back over there.

Anyway, I highly recommend you review the Cisco Live presentation for Enterprise Dial Plan Fundamentals here https://www.ciscolive.com/global/on-demand-library.html?#/session/1509501667187001Ppml


Anthony Holloway

If you found this post helpful, please consider clicking that helpful button!

And for a limited time, by marking helpful posts, you're also helping Doctors Without Borders

View solution in original post

Hall of Fame Cisco Employee

Re: Route Pattern VS Partition

More reading for you

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/8x/uc8x/dialplan.html

HTH

java

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Enthusiast

Re: Route Pattern VS Partition

This might help you a bit from a high level perspective:

Route Pattern

     String of dialed digits (i.e. 9.1800555XXXX)

Partition

     Grouping of things with similar characteristics

        Directory Numbers (DN)

        Route Patterns

        Translation Patterns

 

This is how they tie together with other configuration items to make an Outbound Call:

Number is called (ex. 918005551212)

Calling Search Space determined

     Determines what partitions are associated to CSS

Partitions determined

     All partitions in identified CSS are searched

     Determines what route patterns are associated to partitions

Route Pattern identified

     Call Manager performs Closest Match Routing

        i.e. will match 9.1800555XXXX over 9.1800XXXXXXX)

     Determines what route list to use

Route List identified

     Determines what route group to route call through

Route Group identified

     Determines what trunk or gateway to route call to

Beginner

Re: Route Pattern VS Partition

Thanks Andrew for replying, so that's how an outbund call process we will follow like we dialed an outbound number first CUCM check css and then css will pass to partition and partition to route pattern and route pattern to route list and then to route group and route group to particular trunk Right? 

And can you please answer this  "What is UCCX and UCCE or CUCM" exaplain in your words like a defination?

Collaborator

Re: Route Pattern VS Partition

Hi,

UCCX (Unified Contact Center Express) is a contact center solution with lesser customization options available mostly for small and medium business customers, UCCE(Unified Contact Center Enterprise) is a full fledged contact center solution and as the name suggests its mostly for enterprise customers who require a separate IVR or complex scripting. CUCM ( Cisco Unified Communications Manager) is the IP PBX where we will register all endpoints (hard phones/softphones). CUCM takes care of call processing and has the centralized dial plan for routing calls.

HTH
Rajan
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