Route straight to System Directory Handler

[aguy]

Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler.  eg: user calls dn -> directory handler answers -> the user can search the directory for other users.

I dont want voicemail or a call handler.  Is this possible?  How exactly is it done if possible.  Ive tried different setups and nothings worked the way i want.

Im using Call Manager 8.6 and Unity Messaging 8.6.

[Jaime Valencia · Accepted solution]

Use call routing rules to do that.

[aguy]

Still having issues with calls going straight to the DN's voicemail.

eg:

New User DN = 1234 w/ mailbox

Created a Direct Routing rule with the following attributes:

-Dialed number = 1234

-Active rule

-Send call to AD

-ln order of Precedence new rule is listed before other Direct Routing Rules

When I call 1234 it still goes to the generated voicemail box.  What am I missing?  Is it somehow not matching 1234 when calling in?

[aguy]

Figured it out.  It works as a Forwarded Routing Rule instead of a Direct Routing Rule.  Doesnt make sense but whatever.