Routing Hunt list to voice mail when unanswered !!!!!

[MdSaifuddin]

Hi,

"How to route the call  directly to voice mail for a particular phone  once the Hunt list finish its process and the voice mail should be played to the particular phone where the hunt list stop,so the configured voice mail for that phone automatically come into recorded greetings. Kindly put some light on  this configuration part and the steps for the same."

Thanks.

[Rob Huffman]

Hi Md,

You didn't mention what you are using for call control

or voicemail, so I'm going to assume CUCM and Unity

Connection

The Forwarding of calls that route through a "Hunt" setup via

Hunt Pilot> Hunt Group> Line Group is all done at the Hunt Pilot

level;

So you'd need;

Hunt Pilot Configuration

Hunt Forward Settings

Forward Hunt No Answer - to Voicemail Pilot #

Forward Hunt Busy - to Voicemail Pilot #

Then we need to keep in mind that Unity Connection will see

the CLID of the Hunt Pilot DN when calls have routed via this route

So we need;

**The Hunt Pilot DN an Alternate Extension on the desired mailbox**

**Example**

Let's  say the Hunt Pilot number is 5000 and the mailbox you want to use is  2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Connection Pilot # with  the settings shown above.

Create a mailbox for 2355 (you  already have this) and add 5000 as an Alternate Extension. When the call  routes through to Unity Connection via the Hunt Pilot Busy/No Answer Unity Connection should see  the CLID of 5000 which will then be connected to the Mailbox on 2355.

Cheers!

Rob

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