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RTMT : Attempted Calls

Frankaviglia
Beginner
Beginner

Good afternoon everyone,

Cheking on the server's performance of a Call Manager Cluster, it appears that the number of attempted calls on one of the Servers is not going to 0 after everybody has left the building.

Reports show that, starting from a week ago, Attempted Calls at night or during the weekend, dont go below 80, while there should be none.

Any idea on where I can find logs showing where these attempts are coming from?

Thank you for your advice,

Francesco

1 Accepted Solution

Accepted Solutions

testeven
Cisco Employee
Cisco Employee

Hi Francesco,

I would recommend to enable CUCM detailed traces during the night or weekend and gather the trace files in the morning so you can see where the calls came from. You can refer to the link below to see how to enable traces:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

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2 Replies 2

testeven
Cisco Employee
Cisco Employee

Hi Francesco,

I would recommend to enable CUCM detailed traces during the night or weekend and gather the trace files in the morning so you can see where the calls came from. You can refer to the link below to see how to enable traces:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

Thank you for pointing me to the right direction. It happened to be a FAX stuck onto a number and CM was refusing it for not being allowed to call that particular partition.

The guide I used was at this link;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_6_1/admin/satrades.html#wp1131297

however CM seems to be already enabled for call traces, so I could read the ones from the past days.

Thanks again,

Frank

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