when we want to get logs fropm the cucm from our customer, we always get the wrong files. When i want to download log files from 2-4am i always get the wrong log files.
NTP is correct. Does anybody had this problem before? The customer use CUCM 8.0
Are you saying the info within the logs does not span what you want to see? Logs may include more time as the entire log is collected which might not have been filled out completely.
Are you using local time or server time when pulling the logs?
You need to check two things..
1. time on your cucm servers and
2. The time on the PC client you are using to download logs from.
Usually you get a warning when the time between the client and the server is un scynchronized
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