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Beginner

RTMT email alert fail to external contacts

Good Day,

I am not sure if any of you ever experienced this issue:

RTMT is setup to send email alerts using exchange 2013. It sends alerts to internal email addresses but does not send to an external address

Example (external@gmail.com,external@uraddress).

I know that exchange does not allow automatic forwarding and you have to work around this by creating a contact (external@gmail.com) and set the RTMT account mail flow to forward it to the external contact. But that did not work

 

I have been asked to verify that it is a problem on the exchange side and not on the RTMT. How can i prove this ?

 

2 REPLIES 2
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Advocate

There is nothing on the RTMT

There is nothing on the RTMT side that would prevent emails to outside contacts. All you can do in RTMT is set up the correct mail server and the email address and then Exchange takes it from there.

You might have to create "receive/send" connectors to get this to work, a quick glance at the message tracker on Exchange can tell you why the emails are not being sent out to the external world. 

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Enthusiast

Hi! Like George said you

Hi! 

Like George said you really only have a limited amount of SMTP related things you can configure with RTMT..