RTMT Real Time Data issue

[Sonam]

Dear All,

I am using cucm 11.5 and trying to troubleshoot using RTMT. Under Session Trace Log View when i try to get Real Time Data it is showing only few data. I made call from one extension to another and tried to show real time data, but it is not showing. I have more than 200 extensions using and busy with call. But when i check it, it is showing only few data and for some time rage it is not showing anything. I tried giving  * in both Calling and Called Number field , no hope.

Kindly some one guide me.

[Dennis Mink]

What it exactly you are after? Sip traces?

[Sonam]

Hi Dennis,

Thank you for your respond. yes sip traces from RTMT. But the problem is that not all traces are shown. It is showing for few mins when searched for 60 min or 30 mins. And it is showing for some extensions and not for others. 

[Maren Mahoney]

Our instances of RTMT from CUCM 11.5 have a bug where session trace log view is inconsistent for real-time data. It does fine with downloaded trace files, but asking it for recent calls is very much hit-or-miss. I have given up on using that tool and use TranslatorX instead.

Maren

[chuck47172]

I have the same issue with 12.5. Not all calls showing in real time data but do show up in CDR and TranslatorX.

Did you ever find a fix for this?

TAC has suggested several bug fixes that have resulted in nothing thus far.