RTMT reports ELM DB service down, but ELM seems to run OK

[andyhibbert]

Hi

I have CUCM 9.1.1.20000-5. Publisher and 1 Subscriber

I'm getting alerts from RTMT that " Service operational status is DOWN. Cisco ELM DB." from the Publisher.

The ELM does seem to be working ok, Product Instances are registered and synchronizing.

If I go to the Cisco Unified Serviceability pages and look at Control Centre - Network Services

the Cisco ELM DB, Cisco ELM Server and Cisco ELM Admin services are all running, but on the Subscriber.

So I'm a bit confused as to whether I have an ELM problem or not.

If a Publisher goes off-line for any reason do ELM Services start up on the Subscriber ?

If I re-boot the Subscriber will the ELM Services move back to the Publisher?

Thanks

Andy

[Aman Soi]

Hi Andy,

Just to answer last point: if ELM is co-resident with Publisher and Publisher goes down, then , phones would keep on working and u have 60 days grace time period to bring Pub UP.

regds,

aman

[Paul Austin]

Did you resolve this?

Thanks