RTMT Session Trace (CUCM 11.5) Error - Error encountered while processing request. Please check if Trace Collection Service and Trace Collection Servlet are running. Please check RTMT logs for further details.

[dmitrinik]

Hello everybody,

Can someone please help me to determine as to why my RTMT is unable to access Session Trace Log (Real Time Data)?

I am getting the following error:

cucmpub: Error encountered while processing request. Please check if Trace Collection Service and Trace Collection Servlet are running. Please check RTMT logs for further details.
cucmpub: no files match query criteria.

Thank you.

[Manish Gogna]

Hi,

As mentioned in the error check if these services are running under Cisco Unified Serviceability > Tools > Control Center - Network Services , try restarting them and see if the issue persists.

Manish