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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

RTMT traces

Hi All,

 Need to know  how to pull the traces for phone reset or phone unregistered logs from RTMT, to  know what is the issue the IP phone is resetting or not registering.

Please help me with the steps to pull from RTMT in trace file section rather than syslog viewer [Not application logs ] :)

Thanks & Regards,

 

Saif

2 ACCEPTED SOLUTIONS

Accepted Solutions
Rising star

Hi Saif,RTMT > go to Syslog

Hi Saif,

RTMT > go to Syslog viewer > Select the Node where the phone got registered > click on the Application Logs or Get console logs of ip phone to check what happened. In logs “ReasonForOutOfService” value will show you the exact reason why the phone rebooted or check “EndPointUnregistered” keyword in logs.

If you need to get logs for IP phone registration issue then collect the “Event viewer application logs” from RTMT (Select call manager on 1st page of log selection window and select “Event viewer application logs” on 2nd page in RTMT) and analyze syslog.

Reason code 8 means a device initiated reset, so the device reset itself for some reason and reason code 9 means that the device reset was initiated from the CUCM.

Hope this helps you.

Suresh

Cisco Employee

Hi Saif,Apart from the good

Hi Saif,

Apart from the good information shared by Suresh, you can check the following couple of links:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/6_0_1/trbl/tbdevice.html#wp1063222

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

HTH

Manish

9 REPLIES 9
Rising star

Hi Saif,RTMT > go to Syslog

Hi Saif,

RTMT > go to Syslog viewer > Select the Node where the phone got registered > click on the Application Logs or Get console logs of ip phone to check what happened. In logs “ReasonForOutOfService” value will show you the exact reason why the phone rebooted or check “EndPointUnregistered” keyword in logs.

If you need to get logs for IP phone registration issue then collect the “Event viewer application logs” from RTMT (Select call manager on 1st page of log selection window and select “Event viewer application logs” on 2nd page in RTMT) and analyze syslog.

Reason code 8 means a device initiated reset, so the device reset itself for some reason and reason code 9 means that the device reset was initiated from the CUCM.

Hope this helps you.

Suresh

Hi Suresh ,In RTMT node names

Hi Suresh ,

In RTMT node names have been set as wrong host names hence i am unable to collect the traces .

we are using IP address only not hostname but in RTMT its showing some incorrect Hostname .

Please let me know how to change it .

 

Regards,

Thasleem

Hi.What do you see in

Hi.

What do you see in hostname in RTMT is what you have in System --> server page.

 

Please check it and let us know

 

HTH

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
Highlighted

Hi Carlo ,As i mentioned

Hi Carlo ,

As i mentioned before ,i can see only IP addresses of PUB and SUB in system-->server page .

 

interestingly , i can see those IP addresses in some RTMT pages .

for example , i am able to do CTI search , can set alerts , can view performance and memory usage . i can also see two IP's in Host drop-down menu when i check memory usage ..

everything is working fine except call traces .

when i go , call manager--> session trace

i am getting an error like , its unable download files from some Hostname .

i have not configured this Hostname anywhere .

it started working !!!!the

it started working !!!!

the only change that has been made is , admin access has been granted to PC .

still not sure how it started working ? and also i have uninstalled and re installed it multiple times .

 

Cisco Employee

Hi Saif,Apart from the good

Hi Saif,

Apart from the good information shared by Suresh, you can check the following couple of links:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/trouble/6_0_1/trbl/tbdevice.html#wp1063222

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

HTH

Manish

Beginner

Hi Manish, Could you help me

Hi Manish,

 

Could you help me with collecting SCCP Messages exchanged during IP Phone Registration with Call Manager using RTMT.

Cisco Employee

Hi Waseem,You need to do the

Hi Waseem,

You need to do the following.

1. Collect a capture from either the IP phone or CUCM to which the phone will register as per the process outlined in the following docs

https://supportforums.cisco.com/document/44741/collecting-packet-capture-cisco-ip-phone

https://supportforums.cisco.com/document/44376/packet-capture-cucm-appliance-model

2. Once you have the pcap file, open it in Wireshark and just type 'Skinny' in the Filter window and it will show you all the Skinny messages exchanged between the cucm and IP phone.

HTH

Manish

Beginner

Thanks for your Reply. Is

Thanks for your Reply.

 

Is there a way to get these messages from Trace ?

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