RTMT viewing duplicated CTI extensions.

[orochi_yagami]

Hi,

The client has voice recording system that using CTI services, and they used RTMT to monitor the Line Status.

From the RTMT --> CTI --> CTI Search --> CTI Lines

The screeen shot showing that the extensions are duplicated, for e.g.: 3 appearance of ext:013398, at different timestamp.

Is there a way to tweak the RTMT CTI monitoring so that to avoid the duplicate of extension.

regards,

Jesse

[Aaron Harrison]

Hi

When you do the search, is only one of the lines listed as 'Open'? Often with CTI closed sessions linger in RTMT as a result of the CTI app restart/reregistering or failing over to different CMs... If that's what you see I think you can specify 'Open' as the state in the search.

Aaron

[orochi_yagami]

Hi Aaron,

Yes, we let it to be "Any Status"while doing a search, hence the result included opened and close.

But if we selected the line status to be "Opened", it will still showing duplicated extension for a single number.

How do we get rid of the duplicate extension that showing?