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SCCP IP Phone to SIP IP Phone call problem

Sgj
Level 1
Level 1

Hello,

 

When the IP Phone registered to Pub, the call from SCCP IP Phone (6921) to SIP IP Phone (7821) is working well.

But, when registered to Subs, the call wasn't working well.

The call was connected, but no sound, and the display looks like below:

Inked20210315_150844_LI - edit.jpg

And when hang up the call, the IP phone still gets stuck and didn't immediately disconnect the call.

 

Maybe anyone knows the problem?

 

Thanks in advanced

15 Replies 15

Whats the status of DB replication ? All good ?

 

 

 

 



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utils dbreplication runtimestate.JPG

Left -> Pub ; Right -> Subs

 

DB Replication was good.

Is there a firewall between subscriber and the phones ? if yes you need to do some configuration on firewall.

 

I had similar issue were i cannot answer any calls from SIP phones and there was a firewall between the phone and CUCM servers. The issues was only with the SIP phone. i am not sure what change my firewall team did. after modify firewall configuration, calls worked fine.

 

 



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For the traffic/pattern when calling active, yes.

Topology Hero (for Voice).JPG

Why do you have your nodes in the CM system separated by a firewall, what is you use case for this?



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Ports / interfaces on Core 1 & 2 are full.
So my customer said, the only possible connection with the firewall.

Sounds like an awfully long way to go for water if you ask me, if you get the analogy. For sure it must be possible to add a switch to the stack, or split the network up into the recommended core, distribution and access layers that a good designed network should comprise of instead of putting the nodes in the clustered system on either side of a firewall.

BTW aren’t your CMs virtual machines that runs on ESXi hosts? Is it the entire ESXi host that the sub(s) is running on that is placed on the other network interface of the firewall?



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Yes, Roger, the CUCM Subs running inside ESXi are under the firewall.

Only CUCM Pub running inside ESXi direct to Core.

Like as in the previous picture that I have shared.

If yes,  firewall is the culprit. On firewall There are some settings for SIP.

 

i will check with my team who modified the configuration and let you know what exactly they changed. You can also consult with your firewall team.

 

 

 

 



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Thanks, Nithin

 

I have informed my customer about additional settings in the Firewall.

They want to analyze and find it first.

Hi Nithin,

 

Any updated info for set up / config about this?

SIP allow, that's what the team said. Sip message was blocking by firewall. 

 

 



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SCCP :

20210318_114402.jpg

 

SIP :

20210318_114410.jpg

 

SCCP and SIP have been enabled, but still didn't work.

You should check with firewall team. I am not good in firewalls.

 

make sure firewall doesn’t block any sip messages. For me firewall was blocking 200 ok.

 

and the firewall model Palo Alto.

 

 



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