03-01-2022 10:46 PM
Hi cisco
I received one request for voice mail in unity connection with a scenario :
once a customer call extension from 1 pm to 2 pm the customer should be hiring the voice mail directly
once a customer call extension after working hours and weekend the customer should be hiring the voice mail directly
I need your support to configure this scenario
03-01-2022 11:02 PM
Sounds like it should possibly be doable with time of day routing in CM and call forward all to the VM trigger number. Important distinction, in the CFA you can not use the check box for VM, you’ll have to set the destination number and forward CSS to a CSS that includes the partition created for the ToD routing.
The possible problem I see with this is how the system will behave when the CFA destination is not reachable due to ToD routing. But try it out to see what happens.
03-01-2022 11:03 PM
If I understood correctly both cases are same as per your Post.
you can use scheduling on cuc for different greetings.
03-02-2022 12:00 AM - edited 03-02-2022 12:01 AM
I would route that extension to unity per default to a call handler.
There, Unity will check the time based on a configured schedule.
In-office hours, the call handler transfers the call back to CUCM.
Out-of-office hours, the call will be sent to voicemail.
Very common scenario, probably, you'll find post in the forums.
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