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237
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105
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schedule voice mail

Omar Aljaberi
Beginner
Beginner

Hi cisco

 

I received one request for voice mail in unity connection with a scenario :

once a customer  call extension from 1 pm to 2 pm the customer should be hiring the voice mail directly 

once a customer  call extension after working hours and weekend the customer should be  hiring the voice mail directly

I need your support to configure this scenario  

3 REPLIES 3

Roger Kallberg
VIP Mentor VIP Mentor
VIP Mentor

Sounds like it should possibly be doable with time of day routing in CM and call forward all to the VM trigger number. Important distinction, in the CFA you can not use the check box for VM, you’ll have to set the destination number and forward CSS to a CSS that includes the partition created for the ToD routing.

The possible problem I see with this is how the system will behave when the CFA destination is not reachable due to ToD routing. But try it out to see what happens.



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Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

If I understood correctly both cases are same  as per your Post.

 

you can use scheduling on cuc for different greetings.

 

 



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b.winter
Advocate
Advocate

I would route that extension to unity per default to a call handler.

There, Unity will check the time based on a configured schedule.

In-office hours, the call handler transfers the call back to CUCM.

Out-of-office hours, the call will be sent to voicemail.

 

Very common scenario, probably, you'll find post in the forums.

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