Second handset on 7900 series phones

[Stuart Patton]

Hi,

I have a requirement for two people to be listening to a call for QA purposes.  I know you can do this with a headset and a handset on the 7900 series phones.  Has anyone successfully done this with two handsets?

Obviously, I've tried but it doesn't work.  However I'm not sure if this is because the headset port doesn't have enough current to drive a handset or whether the cable pinouts are different.  Can anyone advise?

Thanks,
Stuart

[Jitender Bhandari]

Hi Stuart,

Never heard of two handset working simultaneously, bext way is like you explained Handset and Headset. Or you can setup Barge to do so.

(Rate if it helps)

JB

[Stuart Patton]

Hi Jitender,

I don't think barge would be the best solution for our circumstances, but thanks for the suggestion.

Regards,

Stuart

[Rob Huffman · Accepted solution]

Hi Stuart,

You would need to use a "splitter" cord like the one shown below (there are many available);

http://www.newtechindustries.com/two-way-telephone-handset-splitter-with-one-port-mute/

Cheers!

Rob

[Stuart Patton]

Thanks Rob, this is probably the best solution for us.